If you answered YES to that, then you have systems in place. But if you answered NO, you have a job and not a business. .
It is an obvious fact that many businesses rely heavily on the owner for their daily operations.
This approach to doing business may be hard to change for a number of reasons:
Overtime, clients may have become used to speaking directly to you the owner for price quotes and employees have also been wired to come to you (the boss) for answers instead of being empowered to solve problems themselves.
In order for your business to work for you, you need to make yourself replaceable, that may sound a little strange to you, but hear me out:
Regardless of the kind of business you operate, there are ways of doing things that will ensure you consistently have the best results.
This is achievable by adopting good systems.
Once you are able to identify the best practices (through systems), 𝗯𝗿𝗲𝗮𝗸 𝘁𝗵𝗲𝗺 𝗶𝗻𝘁𝗼 𝘀𝗲𝗿𝗶𝗲𝘀 𝗼𝗳 𝘀𝘁𝗲𝗽𝘀 𝘄𝗵𝗶𝗰𝗵 𝗺𝘂𝘀𝘁 𝗯𝗲 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗲𝗱, 𝗶𝗹𝗹𝘂𝘀𝘁𝗿𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗽𝗵𝗼𝘁𝗼𝗴𝗿𝗮𝗽𝗵𝗲𝗱.
This will ensure that you are able to duplicate results by repeating the steps again and again.
Businesses which do not have systems will be in chaos. They will find that their goals and plans will be similar to a person on a wild goose chase doing activities that don’t translate to real productivity.
I am certain that if you think back, you will find that in your experience as a customer or consumer of a product or service you have experienced the disappointment of being let down.
You may have placed an order that didn’t arrive on time, or you may have been sent a wrong item. Making you a recipient of a service that didn’t live up to expectations.
Most times, these kinds of lapses occur as a result of a breakdown in system or a lack of documented process in place.
Someone somewhere didn’t follow the right procedure and it can be easily avoided, but most business owners are too busy fixing up problems and mistakes that they don’t deal with the cause of the problem.
These days, with the increase in competition, no business can afford to make mistakes.
I hope it helps you.
(c) Preckdami Lolade